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08 · Support

Website support for 1C-Bitrix, WordPress and Tilda

We take over support of sites on 1C-Bitrix, WordPress, Tilda and custom code — including ones we did not build. We make edits, add pages, update the platform and make sure the site opens and requests arrive. We start with a free website audit.

Price

after a free audit

Scope of work

What the work includes

We take over support of sites on 1C-Bitrix, WordPress, Tilda and custom code: we make edits, update the platform and make sure the site opens and requests arrive.

Schematic example, not a client result

What’s included

  • Edits to text, prices, banners and layout
  • New pages and blocks
  • 1C-Bitrix: updates with an active license, bug fixes
  • Tilda: pages, Zero Block, forms and receiving requests
  • Integrations: CRM, forms, analytics
  • WordPress, MODX, OpenCart: updates, plugins and modules
  • Backups, SSL, availability and speed checks
  • Monthly report on the work done

Who it’s for

Companies whose website already works but who have no developer of their own: edits wait for weeks, updates are not installed, and a broken form is discovered by customers. And those leaving a previous contractor.

How we work

We start with a free audit: platform and module versions, backups, access, speed and how the forms work. Then we agree on the format: a subscription with a monthly package of hours, or one-off tasks. For every task we name the deadline and the price before work starts. Once a month you get a report: what was done, what was updated and what is worth fixing.

Platforms

We support sites on 1C-Bitrix, WordPress, MODX, OpenCart, Joomla, Drupal and Tilda, as well as custom code: Next.js, React, Vue, Laravel, Django. If your platform is not on the list, we look at the site during the audit and tell you whether we can take it on. The owner of the site pays for the 1C-Bitrix license and the Tilda plan, separately from our fee. Response times for urgent tasks are fixed in the contract.

Together with other services

Support is convenient to combine with SEO and ads: we make the technical fixes that follow from an audit ourselves, with no separate contractor. If the site is so outdated that a new one would be cheaper, we will say so plainly.

Technologies

  • 1C-Bitrix
  • WordPress
  • MODX
  • OpenCart
  • Tilda
  • Next.js
  • Laravel
  • PHP
  • MySQL
  • Git

Price

after a free audit

Discuss your task
Terms

Good to know in advance

  • Before starting we run an audit: platform and module versions, backups, access, speed and how the forms work.

  • Format: a subscription with a monthly package of hours, or one-off tasks.

  • For every task we name the deadline and the price before work starts; response times for urgent tasks are fixed in the contract.

  • The owner of the site pays for the 1C-Bitrix license and the Tilda plan, separately from our fee; 1C-Bitrix updates are installed only with an active license.

  • Besides 1C-Bitrix, WordPress and Tilda, we take sites on MODX, OpenCart, Joomla, Drupal and custom code: Next.js, React, Vue, Laravel, Django. If it is cheaper to rebuild the site, we will say so plainly.

FAQ

Questions about the service

Will you take over a site someone else built?

Yes. First we run an audit: platform and module versions, backups, access, speed and how the forms work. Then we tell you what to fix first and what it costs.

What does 1C-Bitrix support include?

Core and module updates (with an active license), bug fixes, edits to templates and content, new pages, forms and CRM integrations, backups. We agree on the scope of work for the month in advance.

And WordPress?

Updates of the core, themes and plugins (with a backup before each update), bug fixes, edits to pages and templates, forms and integrations, a WooCommerce store.

And Tilda?

New pages and blocks, including in Zero Block, edits to text and prices, forms and receiving requests, connecting analytics and a domain.

How much does support cost?

It depends on the platform, the state of the site and the scope of tasks. We quote the price after a free audit: a monthly package of hours, or payment for one-off tasks.

Next step

Shall we discuss your task?

Tell us about your task — we’ll get back to you during business hours and hold a free consultation.